Hyatt Regency Houston Galleria

Location was perfect, right across the Galleria. There was a parking lot right next to the hotel for a reasonable price, 12 hours for $10, but over that it was $27. Staff was very kind and courteous. The hotel is nice and modern, looks updated. The lobby was nice and had some patrons in bar. Infused Water was offered. It even had some tables and chairs to eat which was very gracious.

Beautiful hotel....comfortable hotel....Restaurant in hotel was nice and staff was excellent! I don't like high rise hotels and asked to not be too high but I might have asked too late. We were on the 12th floor!

Things I liked: 1) Friendly and accommodating staff all around; 2) Excellent location about 3 mins walk away from the Galleria Mall where you can basically find everything; 3) Lovely facilities - didn't use the gym or the pool but they were nice to look at lol; 4) Affordable food and drink options at the cafe; and 5) The sense of security and calm that comes with a Hyatt.

The hotel itself was comfortable and well-maintained, but it was Hind’s exceptional customer service that truly set this establishment apart. Her professionalism, friendliness, and willingness to go the extra mile made my visit to this hotel a delightful experience. I would highly recommend this hotel, thanks in large part to the outstanding service provided by Hind.

Location and staff flexibility during hurricane event